Paper, spreadsheets and homegrown tools
named at least one core frontline program still running primarily on paper, spreadsheets or homegrown tools
Explore the data from 167 manufacturing leaders and download the full report.
“Your AI system is not going to walk out to the floor and ask the operator what they saw, or why it happened.”
83% of the leaders we surveyed are already piloting or running AI. Those systems are reading production data, proposing root causes and predicting failures, and they are working from the frontline data their plants have today, in whatever state it is in.
Almost every conversation I have with a plant leader goes the same way. The leader is struggling to get data from frontline operators in a form structured well enough to support critical decisions. Those leaders know their frontline teams hold the insight, but the systems corporate put in place do not reach the operator, so supervisors and managers build workarounds with paper, Excel and whiteboards.
There are two main reasons operator knowledge does not get captured. First, ERP, CMMS, QMS and EHS software typically does not reach the operator and relies on a supervisor or manager to enter the data instead. Second, where that software does have an operator interface, the interface is not easy enough to use, which is what sends people back to the workaround.
With AI now reading data, formulating root cause and predicting future failures, frontline context matters more than ever. The missing context is never flagged, so a manager acting on what AI tells them is acting on incomplete information.
I expected to find leaders who knew their data was not ready. Instead, we found the opposite. 141 of the 167 leaders told us their data was trustworthy enough for AI. Then, a few questions later, 127 of those same 141 described at least one of the gaps that undermine that confidence.
I spent my first ten years in manufacturing as a licensed industrial mechanic, long before AI made data readiness a strategic necessity. This survey found the same four gaps I worked around back then: paper logs and Excel (we got Excel in 1992), systems that do not line up, the reason a thing happened staying in someone’s head, and no two people recording an issue the same way.
Every one of those gaps can be closed, and your frontline team is the key to closing them. Your operators know why your plant runs the way it does, and how it could run better. Give them tools easy enough to use mid-shift, and what they know reaches the record. That record is what your AI system needs to help your team make a bigger impact.
We asked 167 manufacturing leaders 28 questions about their frontline data. Four specific gaps came back, and any one of them can derail an AI deployment.
named at least one core frontline program still running primarily on paper, spreadsheets or homegrown tools
agree or strongly agree that disconnected systems limit how effective AI can be in their operations
say important operational knowledge stays only in the experience of operators or inspectors, frequently or very frequently
say the same issue is recorded differently depending on the person or shift logging it, frequently or very frequently
Q16, five-point frequency scale, n = 167.
A key finding of the survey: confidence in AI does not predict data readiness. More than 90% of leaders who described themselves as confident in AI deployment also reported at least one of the four gaps above. Most also said they have limited trust in the frontline data feeding their AI. Deployments are moving forward regardless, while 94% still capture data on paper.
say limited trust in frontline data restricts how far their organization relies on AI.
of the 141 leaders who called their data trustworthy enough for AI report at least one of the three capture gaps anyway.
are running or piloting AI currently.
Download the report to understand the key challenges to AI readiness, what it’s costing you and what to do about it.
Download the reportBuying a platform is the easy part. The work is making capture quick enough that an operator will do it mid-shift, consistent enough that two people log the same thing the same way, worth doing because something happens when they report, and connected so that when the same problem is reported four times you can tell it is one issue.
Your AI cannot read a clipboard. Every program still on paper keeps what your operators know from reaching the people who could act on it.
A leaking seal is a maintenance job, a quality risk and a sanitation risk at once. Logged in three systems, AI sees three small problems. Captured in one, it shows up as one recurring failure.
Without the cause, AI can only count your stoppages. Record the cause and AI can group the stoppages that share one, predict the next, and drive improvement.
If three operators write up one worn seal three different ways, your AI reads three separate faults. None looks big enough to reach your improvement plan, and the seal keeps costing you time.
Make capture easier than paper“Having a tool that’s so adaptable and easy to use has not only saved us time but has also made our work environment much more enjoyable.”
Mars · Waco plant
Standardize how issues get recorded“Weever removed barriers, making it easy for associates to report issues, and the data’s accuracy gave everyone confidence in the process.”
Royal Canin
Close the loop“Weever helped us increase engagement and participation instantly.”
Baywater
Connect it“We could also see where issues were happening and make adjustments quickly.”
MoninUnderstand the key challenges to AI readiness, what they’re costing you and what to do about them.