Baywater Transforms Safety Reporting with Weever's Digital Solution

Key Result

92%

Achieved 92% completion rate on following up and addressing action items from safety observations, providing visibility previously lacking

The Challenge

Ryne is the director of HR and Safety Compliance at a Baywater Pipeline, a prominent full-service contracting company in the energy sector. He was frustrated after encountering significant challenges in creating a sustainable safety observation program for several reasons.

Paper forms and Excel sheets were not providing real-time metrics on these observations.
He had disengaged staff, low participation results.
Gaps in following up on action items.
Forms were being misplaced and spreadsheets not being updated with the latest results.

A benchmark of 100 submissions per month was their initial goal, however, the program struggled to average between 30-50. Recognizing that this method was too cumbersome and time-consuming for his staff to maintain, the need for a digital solution was imperative.

The Implementation

Working alongside Weever’s Customer Success team, Ryne was able to digitize his current paper form. This allowed every employee to have access to it anytime, without worry of misplacing it or forgetting to hand it in. Ryne immediately saw the value of having an online Form and went from losing submissions in transition from field to office, to now having no issues from staff at all.

Ryne was also excited to see that he no longer had to manually input observation data into a spreadsheet, and could view the digital log of each submission whenever he needed to. Most importantly though, this digital log gave him greater control of following up on action items that need to be addressed and closed out when completed.

Engagement was tackled by creating QR code stickers to link staff directly to the form, and posters were displayed to encourage participation within common areas. The team now proudly presents recognition awards bestowed to the highest submitters each month and displays their recognition live on their LinkedIn page. The website and observation form were able to be displayed in Spanish, which was very important to Ryne having an about 40% Spanish speaking workforce. He stated “The digital aspect and easy-to-use software is a main selling point to our employees. Everyone is satisfied and happy overall.”

Gathering real-time metrics became a breeze after creating their safety report. The safety team can now view data from any given time period to track specific at-risk trends, see where improvements can be made and track site engagement and participation for each of their locations, all in one place.

The Results

Increased Submissions: Monthly submissions soared to an average of 165, marking a 230% increase.
Enhanced Engagement: Easy for staff to complete an observation in Weever due to the simple forms with complex automated workflows in the backend allowing safety managers to identify and correct issues immediately.
Employee Recognition: The team can now recognize top performing staff to incentivize participation.
Improved Data Management and Analysis: Better tracking and analysis of each location's safety trends and areas of improvement. Something previously hindered by the loss and mismanagement of paper records.
High Completion Rates: The company has achieved a 92% completion rate on following up and addressing action items for safety observations, which is a metric they never had insight into before.
Support from Upper Management: The initiative received strong backing from the company's President, providing a tangible tool to promote safety and operational excellence.

Looking Ahead

Encouraged by the success of the safety observation program, Ryne is looking to drive submission numbers to 500 per month across all sites. The company as whole is also exploring additional use cases to further enhance their digital operations.

Conclusion

The transition to Weever's digital solution represents a significant step forward in the company's pursuit of operational excellence and safety. By embracing digital transformation, they have not only improved engagement and efficiency but have also laid the groundwork for continuous improvement in their operations.

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