How Walmart Became 60–70% More Proactive on Safety with Weever

Customer Snapshot

• Company: Walmart Distribution Center, Pennsylvania
• Contact: Kody Crossen, Operations Manager, EHS
• Result: 60–70% more proactive safety management using Weever's Behavior-Based Safety Observation (BBSO) program

In this customer story video, Kody Crossen, Operations Manager EHS for Walmart Distribution Center (DC) in Pennsylvania, reveals the invaluable role of Behavior-Based Safety Observations (BBSO) in preventing safety incidents. Discover why Kody has found Weever, an innovative operations management software platform specializing in Food and CPG manufacturing, to be an indispensable tool for managing Walmart's BBSO program.

The Challenge

Reactive Safety Tracking

Kody Crossen needed a platform that went beyond simply checking off completed safety observations. His previous system offered no intelligence to understand trends or proactively prevent incidents.

"We wanted to put our foot forward at being proactive and looking at various trends in the multitude of different procedures we have going on 24/7." — Kody Crossen, Operations Manager of EHS, Walmart

The Solution

A Fast, QR-Code-Driven BBSO Rollout

• Deployed Weever's adaptable BBSO template, quickly embraced by supervisors after a few simple updates.
• Placed QR codes on every rack across the Distribution Center so associates could access BBSO forms instantly, accelerating adoption.
• Used Weever's real-time reporting — broken down by line, shift, area, and date — to base decisions on data instead of assumptions.

Seeking a comprehensive software solution for safety observation management, Kody turned to Weever. Dissatisfied with their existing system that merely checked off completed observations, Kody recognized the need for a platform that could offer intelligent insights to understand trends and proactively prevent incidents.

"We wanted everyone to buy into the ease of use, so another critical aspect was QR codes, which were placed on every single rack and the manager's feedback was highly favorable." — Kody Crossen

Kody successfully introduced Weever's configurable BBSO template to his operations team, which was swiftly embraced by supervisors. Through a few simple updates, the program quickly gained momentum. Walmart ingeniously employed QR codes to make BBSO forms easily accessible, leading to faster adoption rates.

"We are finding out that a certain area has an issue with 'pinch gripping,' so we are setting up more observations in those work areas to stay ahead of it and inform associates that this type of lifting leads to injury." — Kody Crossen

‍

The Results

A Stronger, More Proactive Safety Culture

Weever empowers Kody to base his strategies and decisions on real-time data rather than relying on assumptions. The comprehensive reports allow him and his team to understand supervisor behavior and enhance engagement. Weever's insightful data breaks down at-risk issues by line, shift, area, and date, enabling Kody to determine the most effective proactive and preventive measures.

• 60–70% increase in proactive safety management
• Faster BBSO adoption across supervisors and the operations team
• Positive reinforcement program recognizes associates who consistently demonstrate safe behavior

"It's shifted our safety culture because now we are much more focused on what we should be looking at... It's creating a lot more conversation and I think it's making the associates much more mindful of their actions." — Kody Crossen

‍

Looking Ahead

Encouraged by these results, Kody plans to extend Weever to additional safety applications within the Distribution Center.

Kody appreciates that Weever enables the recognition of associates who consistently demonstrate safe behaviors. Positive reinforcement plays a crucial role in fostering a robust safety culture. Furthermore, Kody believes Weever outshines other platforms by guiding supervisors through the process, ensuring successful outcomes.

“It’s shifted our safety culture because now we are much more focused on what we should be looking at. And it also allows the associates to understand what we are looking for so it's not as arbitrary as it once was. It’s creating a lot more conversation and I think it's making the associates much more mindful of their actions.” - Kody Crossen, Operations Manager of EHS, Walmart