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Cargo Securement Inspection

Abnormality Reporting

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What are the types of abnormality categories and why should I use them?
Abnormalities (a.k.a. Process Deviations) occurs when a product, service, process or business operation fails to meet standard operating processes (SOPs) or other requirements. These requirements may be set by external organizations, regulators, or the organization itself.
SOP requirements are often set to meet certain standards in order to avoid risks, failure, and costs. They are the prescribed algorithm that the organization has deemed to be the current understanding of the most optimal way to do something. In cases where SOPs are required by law or to obtain 3rd party certification, there can be little or no room to address improvements to these processes.
However, many SOPs are prescribed by the organization itself, and the incremental improvement of these processes can result in enhancements to efficiency, product quality, OEE and the organization's financial performance.
The first step in continuous improvement is to find opportunities for improvement. These opportunities can be suggestions, but they are usually abnormalities - i.e. situations where the SOPs were not implemented exactly as prescribed due to some unforeseen, not predicted circumstance.
Abnormality detection starts with your frontline employees having an intuitive understanding of what is supposed to happen (SOP) so they can immediately recognize and report abnormalities. Abnormalities can be related to safety, maintenance, product and general operations.
When capturing abnormalities, it is important to categorize reports so that you can provide immediate feedback and better organize your reporting. You can provide some considerations for your staff to better understand what they are reporting, to potentially aid immediate corrective actions, and to help them provide better details in their report. Of course, this process doesn't work very well with paper forms, but it works amazingly well with software.
Here are the recommended categories and subcategories as well as some helpful considerations for your frontline staff to aid next steps.


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